Working with Items → Using the Knowledge Base and Public Folders → Accessing the Knowledge Base
You can access the Knowledge Base by:
Searching the Knowledge Base – Use the Search Knowledge Base feature to find items in the Problems or Resolutions tables. Depending on your privileges, you can save searches against the Problems and Resolutions tables as reports. For details, refer to Searching the Knowledge Base.
Browsing the Knowledge Base Folders – Use the Knowledge Base view, available in the navigation pane, to browse records from the Problems tables in Knowledge Base folders. Click the title of each problem to display detailed information in the Item Details pane. Resolutions associated with the problem appear as links within the problem.
Managing Problems and Resolutions tables – Use the Auxiliary Data feature to search in Problems or Resolutions tables. Depending on your privileges, you can search for Knowledge Base articles and update them. You can also submit new problems and resolutions into the appropriate tables. To open the Auxiliary Data feature, click the Manage Data link in the Search view.
Searching for Problems and Resolutions – Use the Advanced Search feature to find problems and resolutions and manage them. For details on the Advanced Search, see Using Advanced Search.
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