Working with Items → Using the Knowledge Base and Public Folders → Working with Public and Knowledge Base Folders → Adding Items to Public and Knowledge Base Folders
There are several ways to add items to public and Knowledge Base folders. You can:
Select items or reports in a list in the content area, and then use the Create Link In feature. This method is useful for adding multiple links to a folder. For details, refer to Using the Create Link In Feature.
For individual reports, select the public or Knowledge Base folder from the Save Link in Folder list located in the Save As area of the report form. For details, refer to Custom Reports.
For Knowledge Base problems, select the public or Knowledge Base folder on the Submit or Update form for the problem. For details, refer to Working with Problems.
For URLs, select public or Knowledge Base folder in the list, and then click the Add URL button located at the bottom of the Item List pane in the content area. For details, refer to Adding URLs to Public and Knowledge Base Folders.
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