SBM AppScript Reference → Welcome to SBM AppScript → Terminology Conventions
The following terminology conventions are used throughout SBM documentation to discuss the following elements:
Items: Generic term that encompasses both primary and auxiliary items, including issues, incidents, contacts, and problems. Reports are also referred to generically as items.
Primary Items: Items like issues and incidents, which are stored in a Primary table and follow a workflow process.
Auxiliary Items: Items like contacts, companies, and problems, which are stored in an Auxiliary table and do not follow a workflow process.
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