Managing Notifications → Notification Settings → The Rules View → Condition Settings
Use the Conditions page to define conditions for a rule. When the conditions become true based on changes in the system, a notification is generated.
Provide a name for the rule. The name should clearly indicate the rule's purpose so it can be used by multiple notifications, if applicable.
Indicates the workflow or auxiliary table for which the rule is defined.
Rule modifications made at a child workflow level are considered overrides. In this case, you can modify conditions for the rule, but you cannot change the name or workflow assignment. For details, refer to Inheritance Guidelines.
Option | Description | Example |
---|---|---|
Operator |
Use to join two or more conditions together. |
A rule becomes true when any item is closed and the resolution was a software change. Object = Any Item Comparison = Is Value = Closed Operator = And Object = Resolution Comparison = Is Equal To Value = Software Change |
Open Parentheses |
Use to set the precedence of conditions. |
|
Object |
Use to select which data will change to determine when the rule becomes true. Primary and auxiliary items are specified in the Object list as Any (primary or auxiliary item name), such as in Any issue or Any company. Most objects in the list are generated from the fields associated with the selected workflow or auxiliary table. The non-field object Attachment is included, however, to allow notifications to be sent when attachments are added to or deleted from an item, including attachments added to Text fields using the Rich Text Editor. Note that attachments include notes, e-mail messages, files, URLs, and item links. The "Any Paused/Unpaused Issue" operator is a non-field object that you can use to build rules for items that are paused or unpaused from Serena Demand Manager. Note that this operator is available even if you do not add the Pause Status system field to your primary table in SBM Composer. The "Transition" operator is a non-field object that you can use to send notifications when a certain transition occurs. For example, to send a notification when the Close transition occurs, select the "Transition" operator, the "Is" comparison, and the "Close" transition from the value drop-down list. |
A rule becomes true when the estimated time to fix an issue is more than five days. Estimated Time to Fix is a field associated with the selected workflow and contains a date/time value. Object = Est. Time to Fix Comparison = Is Greater Than Value = 120:00:00 The date/time value stored in the Estimated Time to Fix field for the issue is compared with the value 120:00:00. If the date/time of the Estimated Time to Fix field is more than 120:00:00 hours, a notification is sent. |
Comparison |
Use to evaluate the selected object and selected value. Comparisons that appear in the list are determined by the type of field selected as the object. For details, refer to Condition Comparisons. |
A rule becomes true when the priority of an incident changes to critical. Object = Priority Comparison = Changes To Value = Critical |
Value |
Used to compare the selected object and the selected value. For most field types, a value is selected from the list. You must type the exact comparison value for Text, Single Relational, Multi-Relational, Numeric, and Summation fields, as well as Sub-Relational fields based on those field types. Text entered for comparison values must be case sensitive. |
A rule might have the conditions that when the state of an item changes to resolved and the submitter of the item is a particular user, a notification is sent. Object = State |
Closed Parentheses |
Use to set the precedence of conditions. |
After specifying an object, comparison, and value for each condition, click Add to add it to the rule.
Select a condition, and then click the Move options to reorder conditions as needed.
Select a condition, change the object, comparison, and value as needed, and then click Modify.
Select a condition, and then click to remove it from the list.
Comparison | Description | Field Types | Example |
---|---|---|---|
Added | Becomes true if the new value of an object contains the item selected in the Value list and the previous value did not. | Multi-Group, Multi-Selection, and Multi-User. |
Object = Change in Version(s) Comparison = Added Value = V4.5 A notification is generated when the value V4.5 is added to the Change in Version(s) field. |
Added to Backlog | Becomes true when items are added to a specific backlog in Serena Work Center. | Any Item object (Primary items only) |
Object = Any Work Item Comparison = Added to backlog Value = Sprint 1 Backlog A notification is generated when any work item is added to the Sprint 1 Backlog. |
Changes | Becomes true when the selected object's value changes. | Binary/Trinary, Date/Time (except Elapsed Time), Folder, Multi-Group, Multi-Relational, Multi-Selection, Multi-User, Numeric, Single-Relational, Single Selection, Text and User. Also Any Item, Note, and Attachment objects. |
Object = Owner Comparison = Changes A notification is generated when the owner changes for an item. |
Changes From | Becomes true when a new value for the object changes from the selected value. | Binary/Trinary, Folder, Multi-Relational, Single-Relational, Single Selection, Text, and User |
Object = Engineer Comparison = Changes From Value = Laura Engineer A notification is generated when the value of the Engineer field changes from Laura Engineer to another value. |
Changes From (None) | Becomes true when a field is given a value after it had no selected value. | Binary/Trinary, Folder, Multi-Group, Multi-Relational, Multi-Selection, Multi-User, Numeric, Single Relational, Single Selection, Text, and User. |
Object = Customer Comparison = Changes From (None) Value = ACME A notification is generated when the Customer field is given a value. |
Changes To | Becomes true when a new value for the object changes to the selected value. | Binary/Trinary, Folder, Multi-Relational, Single-Relational, Single Selection, Text, and User |
Object = Engineer Comparison = Changes To Value = Laura Engineer A notification is generated when the value of the Engineer field changes to Laura Engineer. |
Changes to (None) | Becomes true when all values are removed from a field. | Binary/Trinary, Folder, Multi-Group, Multi-Relational, Multi-Selection, Multi-User, Numeric, Single Relational, Single Selection, Text, and User. |
Object = Targeted Release Comparison = Changes To (None) With this condition, a notification is generated when a value is removed from the Target Release field. This may indicate that a work item is no longer planned. |
Changes to Paused | Becomes true when an item's Pause Status changes to Paused. | "Any Paused/Unpaused Issue" object. |
Object = Any Paused/Unpaused Issue Comparison = Changes To Paused Value = Paused by Demand Manager A notification is generated when Serena Demand Manager changes the value of the Pause Status field on an item to Paused. |
Changes to Unpaused | Becomes true when an item's Pause Status changes to Unpaused. | "Any Paused/Unpaused Issue" object. |
Object = Any Paused/Unpaused Issue Comparison = Changes To Unpaused Value = Approved by Demand Manager OR Value = Rejected by Demand Manager A notification is generated when Serena Demand Manager changes the value of the Pause Status field on an item to Unpaused because the item is approved or rejected. |
Contains | Becomes true if the current value of an object contains the selected value. This condition is evaluated for any records indicated as a change in the change history. | Multi-Group, Multi-Relational, Multi-Selection, Multi-User, Single-Relational, and Text |
Object = Description Comparison = Contains Value = XML A notification is generated when an item that contains the term "XML" in the Description field changes. |
Is | Becomes true if the specified change is made to an item, or when the Transition operator is used, and the selected transition is executed. | Any Item, Note, and Attachment objects, and Transition objects |
Object = Attachment Comparison = Is Value = Added A notification is generated when an attachment is added to an item. Or: Object = Transition Comparison = Is Value = Close A notification is generated when the close transition is executed. |
Is (None) | Becomes true when the object has no specified value. | Binary/Trinary, Folder, Multi-Group, Multi-Relational, Multi-Selection, Multi-User, Numeric, Single Relational, Single Selection, Text, and User |
Object = Customer Priority Comparison = Is (None) A notification is generated when the Customer Priority field does not have a value. |
Is Not (None) | Becomes true when the object is given a value. | Binary/Trinary, Folder, Multi-Group, Multi-Relational, Multi-Selection, Multi-User, Numeric, Single Relational, Single Selection, Text, and User |
Object = Approver Comparison = Is Not (None) A notification is generated when a user is selected in the Approver field. |
Is Equal To | Becomes true when the value of the object is equal to the selected value. | Binary/Trinary, Date/Time, Folder, Multi-Relational, Numeric, Single-Relational, Single Selection, Summation, Text, and User |
Object = Issue Type Comparison = Is Equal to Value = Bug Report With this condition, a notification is generated when an item changes and the value in the Issue Type field is Bug Report. |
Is Greater or Equal | Becomes true when the value of the object is greater than or equal to the selected value. | Numeric and Summation |
Object = Price Comparison = Is Greater or Equal Value = 5.00 Anotification is generated when an item changes and the value in the Price field is greater than or equal to 5.00. |
Is Greater Than | Becomes true when the value of the object is greater than the selected value. | Date/Time, Numeric, and Summation |
Object = Submit Date Comparison = Is Greater Than Value = 10/1/2011 A notification is generated when an item changes and the Submit Date is greater than 10/1/2011. |
Is Less or Equal | Becomes true when the value of the object is less than or equal to the selected value. | Numeric and Summation |
Object = Price Comparison = Is Less or Equal Value = 5.00 A notification is generated when an item changes and the value in the Price field is less than or equal to 5.00. |
Is Less Than | Becomes true when the value of the object is less than the selected value. | Date/Time, Numeric, and Summation |
Object = Submit Date Comparison = Is Less Than Value = 10/1/2011 A notification is generated when an item changes and the Submit Date is earlier than 10/1/2011. |
Priority changed in | Becomes true when the priority changes for any item in the specified backlog. | Any Item object (Primary items only) |
Object = Any Object Comparison = Priority changed in Value = Backlog Sprint 1 A notification is the priority changes for any item in Backlog Sprint 1. |
Removed | Becomes true if the specified value is removed from the field. | Multi-Group, Multi-Selection, and Multi-User |
Object = Change in Version(s) Comparison = Removed Value = V4.5 A notification is generated when the value V4.5 is removed from the Change in Version(s) field. |
Removed from backlog | Becomes true when any item is removed from the specified backlog. | Any Item object (Primary items only) |
Object = Any Item Comparison = Removed from backlog Value = Sprint 1 A notification is generated any item is removed from the Sprint 1 backlog. |
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