E-mail Submission Template Tags

Returns a list of attachments submitted by the user as part of the e-mail submission.

If users do not have privileges to add attachments, an error is included in the message. If attachments are not included with the e-mail submission, this tag is empty.

None.

$ATTACHMENTLIST()

Result:

Returns the name of the user who submitted the item by e-mail.

If the user's name cannot be found, returns the user's e-mail address.

None.

Determines if an e-mail submission is received from a valid user based on the submitter's e-mail address specified in the user's SBM account.

Use with $ELSE() and $ENDIF() tags.

None.

$IF(FOUNDUSER)Please contact your administrator. We were 
     unable to submit your message.
$ELSE()Thank you for submitting an automated support request. We were 
     unable to process your e-mail. We could not find your e-mail address 
     within our current records. 
$ENDIF()

Result:

Valid users receive the following:

Please contact your administrator. We were unable to submit 
      your message.

Invalid users receive the following:

Thank you for submitting an automated support request. We were unable to 
       process your e-mail. We could not find your e-mail address within our 
       current records.

Returns the Item ID for the newly submitted item.

Prefix and ID number are returned.

None.

$ITEMNUMBER() was created. You may connect to this item at
$LINK() 

Result:

Returns the project to which the item was submitted.

Project name is returned. Hierarchy information is not included.

None.

$ITEMNUMBER() was created in $PROJECT(). 

Result:

000206 was created in the Documentation Errors project.

Returns the text of the submitted e-mail message.

Useful in failure messages to return the original submission to the sender.

None.

Your Message: 
<br>
$RETURNEMAIL()

Result: