Working with Items → Working with Multiple Items at Once → Using the Mass Update Feature
Mass updates enable you to make the same change to multiple items at the same time. For example, you can transition multiple items to an "assigned" state at once. You can use the mass update feature to transition, update, and delete multiple primary items at once and to update and delete multiple auxiliary items at once.
You can mass update items if you have the appropriate privileges and your administrator has enabled fields for mass updates.
In general, mass updates can be performed from:
Search by Keyword/Submitter results
Advanced Search results
Knowledge Base search results
Listing report preview lists
Listing report results
ID Search results
Mass updates cannot be performed from the following item lists:
Global Search results
To update multiple items at once:
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