Considerations for Calling Web Services

Support for development efforts with custom programs written using Web services is provided by Professional Services. Questions regarding Web services operations as documented are handled by Serena Customer Support.

Authentication for Web services is specified for the service's endpoint in Application Repository.

SBM calls are synchronous. SBM waits for Web services calls to return, or for the specified time-out period to expire. For details, refer to Setting Web Service Invocation Timeout Period.

Input data is passed to the Web service in UTF-8.

Output data from the Web service is assumed to be in UTF-8.

WSDLs may fail to import if they are not formatted correctly or they contain functionality that is not supported by SBM.

Managed administrators must have the Associate Web Services/Scripts with Notifications privilege to Run Web Service is available as an action choice for notifications. This privilege is located on the Administration tab > System privileges sub-tab when you are adding or editing a user account with Managed Administrator access.