SSM
includes two application groups, which are a set of applications organized
around a business need. The
SSM
application groups contain the following applications:
-
Service Requests — Manages request fulfillment:
- Service Request
- Knowledge Management
-
Service Mgmt — Manages incidents, problems, changes, and configurations:
- Change Management
- CMS
- Incident Management
- Problem Management
- SSM Integrations
Each application group provides key metrics through a set of dashboard and activity views, as described in Key Metrics.
When users create their own views or add shared views to their menus, they can choose to organize the view under any of the applications in the Service Mgmt or Service Requests application groups.
For best results, users should "pin"' the application groups to their Work Center toolbar.
