Application Groups

SSM includes two application groups, which are a set of applications organized around a business need. The SSM application groups contain the following applications:

Each application group provides key metrics through a set of dashboard and activity views, as described in Key Metrics.

When users create their own views or add shared views to their menus, they can choose to organize the view under any of the applications in the Service Mgmt or Service Requests application groups.

For best results, users should "pin"' the application groups to their Work Center toolbar.