SBM Work Center Overview

Work Center is designed for users who need to act on work items, including service requests, change requests, incidents, and problems.

SSM users, such as IT fulfillers and change managers, use this URL to log in to Work Center:

http://serverName/workcenter

The following topics describe the SSM features available in Work Center. For guidance on general Work Center use, refer to the online help.

• Application Groups
• Key Metrics