Overview → Welcome to Service Support Manager → About This Document
This document describes SSM and explains how to install, configure, and administer the system.
SSM users, such as change managers and service technicians, may find useful information in Concepts and Processes. Online help is also available for these users on each form in SSM, as discussed in Getting Help.
This document is organized into the following parts:
Provides a brief overview of SSM.
Provides details about each process app included with SSM and Service Request Center (SRC).
Information is also provided for the two end-user interfaces (SRC and SBM Work Center).
Explains how to install and configure SSM.
Provides administrators tasks to help you configure and maintain SSM.
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