Welcome to Service Support Manager

Service Support Manager (SSM) is an orchestrated service management system powered by Solutions Business Manager, also known as SBM. Available for deployment on your servers or in the cloud, SSM addresses the flexibility, visibility, and usability challenges inherent in traditional ITSM solutions.

SSM provides the following benefits:

Lower total cost of ownership (TCO)
Complete visibility and full audit trail
Improved user satisfaction and agent productivity
Contemporary interface for IT services