Concepts and Processes → Service Request Center Overview → About SRC → Knowledge Center → Managing Knowledge Center Articles → Creating Urgent Announcements
Announcements that are marked as urgent appear both in Knowledge Center and in the announcement bar below the SRC banner. Urgent announcements also appear in search results on the Knowledge tab.
To create an urgent announcement, submit an article into Knowledge Management. Set the Article Type to Announcement, and then select the Urgent check box.
Users can navigate through the urgent announcements in the announcement bar by using the up and down arrows.
The arrow in the following illustration points to an urgent announcement in SRC.
Copyright © 2012–2018 Serena Software, Inc., a Micro Focus company. All rights reserved.