SSM Installer Components

The following components are delivered as part of every SSM installation depending on which underlying required SBM components are detected on the server:

Solution Files

The solution files contain the workflows and data models that comprise each of the SSM process apps. The SSM installer delivers the following solution files on the server that hosts SBM Application Repository:

Service Request Center (SRC) – Includes the process apps associated with SRC:
- SRC - Starter Pack Forms - IT
- SRC - Knowledge Management
- SRC - Service Request
Service Support Manager (SSM) – Includes the process apps associated with SSM:
- SSM - Change Management
- SSM - Configuration Management System
- SSM - Asset Management
- SSM - Incident Management
- SSM - Problem Management
- SSM - Integrations
UCMDB Integration – Includes a process app that integrates SSM with a UCMDB system:
- UCMDB Integration

If you are upgrading from an earlier version, it is likely that you modified these process apps; therefore, the solutions that are delivered by the installer are not automatically deployed to your default environment. You can either use SBM Composer to compare and merge changes and then deploy the apps or you can promote and deploy the new versions, which will overwrite your existing modifications. For detailed upgrade instructions, refer to the SSM On-Premise Upgrade Guide.

After the install is complete, you can find the solution files in the Solutions directory under SBM. The file names are composed of the version number of the current solution and the .sln extension. After you upgrade to a newer version of a solution, the previous .sln files are no longer used, but they are not deleted. You can delete these previous solution files to save space.

Framework Files

The framework files augment your underlying SBM installation to enable certain SSM features. The framework files include new templates, images, and code that are backward compatible with your existing installation.

For example, the SSM installer provides a set of HTML templates to display the SRC. The HTML templates are installed on your SBM Application Engine server, but do not affect your current SBM installation.

The following important framework files are delivered by the SSM installer on the server that hosts SBM Application Engine:

Custom e-mail templates that are used by the SSM process apps.
Framework files that are required for the Knowledge Center.
Relationship Explorer framework files, including the files needed for the graphical visualizer, which is used to visually depict relationships between items.