Importing a solution adds all of the snapshots and process apps for the
solution to your
SBM Server.
The process apps and snapshots are available for promotion after the import.
The solution files contain the workflows and data models that comprise
each of the
SSM
process apps. You can import the following solutions:
- Service Request Center
(SRC)
– Includes the process apps associated with
SRC:
- SRC
- Starter Pack Forms - IT
-
SRC
- Knowledge Management
-
SRC
- Service Request
- Service Support Manager
(SSM)
– Includes the process apps associated with
SSM:
- SSM
- Change Management
-
SSM
- Configuration Management System
- SSM
- Asset Management
- SSM
- Incident Management
- SSM
- Problem Management
- SSM
- Integrations
- UCMDB Integration – Includes a process app that integrates
SSM
with a UCMDB system:
Note the following about importing the solutions:
- If you plan to import multiple solutions, you can import them in any
order.
- Each solution contains a subset of the process apps. You must import
all the solutions if you want to use all the process apps.
- If you encounter any problems with importing solutions, refer to
Troubleshooting Imports.
- In order to use the UCMDB integration, you must import the
Service Support Manager
solution and the UCMDB Integration solution.
To import a solution:
- Log in to
SBM Application
Repository using the
following URL:
http://serverName:port/mashupmgr
- Select the
Solutions tab.
- Import the solutions.
Upon successful completion, the imported solutions appear in the
Imported solutions list.
The snapshots contained in the imported solution are now available for
promotion. For steps on promoting the snapshots, see
Promoting the Snapshots.
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