Promoting the Snapshots

After you import a solution, you can promote the associated snapshots to an SBM environment. Promoting the snapshots delivers the contents of the solution, including all reports, notifications, process apps, and auxiliary table data, into SBM.

Important: If you are upgrading from a previous version and you want to preserve modifications you have made to existing process apps, see the SSM On-Premise Upgrade Guide for steps to preserve your changes before you promote new versions of the process apps. Promoting the new snapshots overlays any existing modifications that you have made to your existing workflows.

Note the following:

You must promote the snapshots before you modify and deploy them. Promoting maintains data that is necessary for some operations such as maintaining internal IDs and priming SRC with sample data. Deploying first could cause compatibility problems later on.
If you import multiple solutions, promote the SRC apps before you promote the SSM apps. If you promote the SSM first, the legacy My Approvals and My Requests tabs appear in SRC instead of the newer versions of these tabs.
You can promote the process apps in a given solution in any order, except for the SRC process apps.
Restriction: You must promote the SRC apps in a specific order, because the Starter Pack and Service Request process apps contain unique references to one another. This ensures that the proper forms in the Starter Pack process app are available for use in each of the services. Promote the SRC apps in the following order:
1. SRC - Starter Pack Forms – IT
2. SRC - Service Request
3. SRC - Starter Pack Forms – IT (promote again)
4. SRC – Knowledge Management
If you do not plan to use a particular SSM or SRC process app, it is recommended that you still promote it; however, you do not need to make it available to your users. Each process app references other process apps and you will encounter reference errors in SBM Composer when you attempt to modify the process apps if you do not promote them all.
While it is recommended that you promote all of the process apps for a given solution, it is not required that you promote the SSM - Integrations process app and the UCMDB Integration process app:
- You should only promote the SSM - Integrations process app if you are using Asset Manager or the Asset Discovery Adapter.
- You should only promote the UCMDB Integration process app if you are planning to integrate SSM with UCMDB.
If you encounter any problems with promoting the snapshots, refer to Troubleshooting Promotions.

The following sections describe the promotion steps for the snapshots in each solution: