Concepts and Processes → Service Request Center Overview → About SRC → Knowledge Center → Managing Knowledge Center Articles → Deleting Knowledge Center Articles
You may need to delete or remove articles from Knowledge Center.
To remove items, update the item from Knowledge Center as described in Updating Knowledge Center Articles, and then select an expiration date in the past. Remember that the start date must be prior to the end date, or the article will be considered a non-expiring article.
This will remove the article from the Knowledge Center, while keeping an audit trail of the item, informing others about who removed the article.
Other publishers will be able to view the deleted article and its contents by selecting the option to view expired articles in Knowledge Center.
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