Concepts and Processes → Service Request Center Overview → About SRC → Knowledge Center → Managing Knowledge Center Articles → Updating Knowledge Center Articles
You may need to modify the published articles in Knowledge Center to add information or to fix errors.
Modifying a published article requires that a new item be submitted into Knowledge Management to track the updates. The new item contains a copy of all the information contained in the published article. The published article remains in Knowledge Center.
This duplicate item proceeds through the same Knowledge Management workflow, requiring approvals, if needed. When the item is published, the new content replaces the previous content in Knowledge Center. The comments that were made against the original article remain in Knowledge Center.
To modify an existing article:
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