Publishing Knowledge Center Articles

Publishing moves the article into Knowledge Center, where it becomes active and available for searching, rating, and commenting by users. Publishing articles copies the content from the article in the Knowledge Management application into the Knowledge Center.

Publishing occurs with the Publish transition. This transition is available from multiple states within the Knowledge Management workflow.

Important: Do not use Mass Update or the Editable Grid to perform the Publish transition. If you do, articles will not be published to Knowledge Center, and instead will move to the Published state in Knowledge Management, preventing you from publishing the articles again. You will instead have to recreate the article.