Change Management

Change Management helps ensure that standard methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure. This minimizes the number and impact of any related incidents upon service operations after changes are implemented.

Two distinct workflows enable you to track:

Requests for Change (RFCs)
Use the Change Management to manage normal, standard, and emergency changes. For details, refer to Change Management Overview.
Change Proposals
Use the Change Proposals workflow to manage proposals that need to be assessed and approved. You can create RFCs from proposals or link existing RFCs to proposals. For details, refer to Change Proposal Management Overview.

Change Management includes features that help you:

Assess the potential impact that a proposed request for change (RFC) or proposal would have on related services, consumers, and assets. For details, refer to 3. RFC Impact Analysis.
Calculate how changes affect business critical services. For details, refer to Risk Analysis Calculator.
Provide your Change Advisory Board, or CAB, with full approval control and visibility. For details, refer to Change Advisory Boards and Approvals.

You can tailor both workflows to your specific business environment.

Key Benefits

Flexibility in implementing tailored change management processes.
Ability to determine the impact of a change on related services and assets.
Full visibility and control into the change approval process.
Ability to spawn Requests for Change (RFCs) from problems and incidents.
Separate but integrated process for proposal management.