SLS and Design Object Strings

You can translate SLS design strings on the Values page in Application Administrator or you can export the strings to XML on the Export tab (under SLS/Design). Review the following sections for more information on each category of SLS strings.

Request Center Strings

Strings in the Request Center category on the Values page are available for translation after you install Service Manager. You do not need to re-deploy any of the SSM process apps to start translating these strings.

Modify strings in the Request Center category if you want to override the default labels, messages, and fields for Request Center that are not user-defined. Customizable strings include:

Static page headers
Static toolbar, button, and control labels
Hover text for static elements
Error and warning messages
Tab names for the legacy Approvals, Requests, and Knowledge tabs (available in the main section

Request Center (User Defined Objects)

Strings in the Request Center (User Defined Objects) category are available for translation after you install Service Manager. You do not need to re-deploy any of the SSM process apps to start translating these strings.

Remember: The Allow translation for MLS Runtime Objects and Design Objects check box must be selected for you to see the Request Center (User Defined Objects) category.

Strings available for localization are listed below, followed by the corresponding section in Application Administrator in parenthesis.

Categories and Category Containers

Name (SRC Category Name)
Description (SRC Category Description)

Services

Name (SRC Service Name)
Description (SRC Service Description)
Summary (SRC Service Summary)
Charge back (SRC Service Property "chargeback")
SLA summary / Alternative SLA summary (SRC Service Property "service level")

Request Center Properties

Banner title (SRC Catalog property "title")
Contact info title (SRC Catalog property "contactinfo_title")
Contact info content (SRC Catalog property "contactinfo_content")

Tip: If the strings above are not visible under Request Center (User Defined Objects), try customizing the Request Center properties and then refreshing the view in Application Administrator.

When you add custom tabs and custom sections, additional strings appear for each new element. For example:

SRC Catalog property "tab_1_title"
SRC Catalog property "tab_2_title"
SRC Catalog property "block_1_title"
SRC Catalog property "block_2_title"

By default, the tab strings correspond to the new Approvals and Requests tabs that were added in SSM 5.2.2. The blocks correspond to each custom section that you add to the Request Center Catalog.

To identify the tab title in Request Center that matches the tab title number in Application Administrator, refer to the tab number that appears in the Request Center browser address bar after the hash tag. For example, if you add a custom tab for a report, and you are using the Approvals and Requests tabs that were added in SSM 5.2.2, the browser address bar shows:

http://serverName/tmtrack/tmtrack.dll?shell=srp#tab_3

In Application Administrator, you can translate the title for this new tab by overriding the value for SRC Catalog property "tab_3_title".

Tip: Note that if you delete the default Requests or Approvals tabs and add another tab, the new tab will reuse either the tab_1_title or tab_2_title section in Application Administrator.

Knowledge Management Strings

When you select Allow Translation for MLS Runtime Objects and Design Objects on the Values tab and you re-deploy the Knowledge Management app, each primary table and auxiliary table in the process app appears as a category on the Localization page. Design object strings are organized by section in the following categories:

KM Visibility Group
Knowledge Management
KM Categories

Customizable Knowledge Management strings that you can translate include:

Name and Help Text for workflows, states, transitions, fields.
Field selections
Form strings (displayed on custom forms)
Labels associated with tables (displayed on quick forms)
Name, description, and tab name for applications
Name, description, and singular name for tables
Workflow annotation and swimlanes in the workflow diagram
Important: Translated strings appear in the diagram only if you have enabled HTML5 features in SBM.

When you edit a custom form in SBM Composer, you can view a list of the text field strings that are used by form actions to set values. When you deploy or promote the Knowledge Management process app, these strings are available for translation as well.

To view these strings in SBM Composer:

In SBM Composer, open the Knowledge Management process app and select a custom form.
Open the Property Editor.
In the Filter drop-down list, select Container Controls.
In the list of containers, select the TranslatableStrings expander.