Service Request Dashboards

Along with the following Dashboard views, the Service Request application contains activity views that show requests that the current user is responsible for, along with all active requests.

Service Request Dashboard

The Service Request Dashboard is designed to give managers and staff an overview of existing requests and possible problem areas. It includes the following reports.

Worklist Dashboard

The Worklist Dashboard is designed to give fulfillers easy visibility into requests waiting in a queue and requests for which they are the primary owner or a secondary owner. It supports the Group Queues feature, and includes the following reports: