Concepts and Processes → Serena Work Center Overview
Work Center is designed for users who need to act on work items, including service requests, change requests, incidents, and problems.
Service Manager users, such as IT fulfillers and change managers, use this URL to log in to Work Center:
http://serverName/workcenter
The following topics describe the Service Manager features available in Work Center. For guidance on general Work Center use, refer to the online help.
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