Managing Categories

Users can filter articles by categories.

Default categories are:

Access and Directory
Data and Backup
Email Management
Enterprise Applications
Facilities
Hardware
Other
Software
Telephone and Network

Users with privileges to add and modify items in the KM Categories table can perform this task.

To add, modify, or delete categories, use the Manage Data feature to access the KM Categories auxiliary table. You can open Manage Data from the options menu in Work Center.

You can choose an image to represent each category by clicking Change image. For more information, see Using the Image Picker.