Administration → Serena Request Center → Configuring Request Center → Configuring the Knowledge View → Managing Categories
Users can filter articles by categories.
Default categories are:
Users with privileges to add and modify items in the KM Categories table can perform this task.
To add, modify, or delete categories, use the Manage Data feature to access the KM Categories auxiliary table. You can open Manage Data from the options menu in Work Center.
You can choose an image to represent each category by clicking Change image. For more information, see Using the Image Picker.
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