Concepts and Processes → Process Apps Overview → Service Management Process Apps → Change Management
Change Management helps ensure that standard methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure. This minimizes the number and impact of any related incidents upon service operations after changes are implemented.
Two distinct workflows enable you to track:
Use the Change Management to manage normal, standard, and emergency changes. For details, refer to Change Management Overview.
Use the Change Proposals workflow to manage proposals that need to be assessed and approved. You can create RFCs from proposals or link existing RFCs to proposals. For details, refer to Change Proposal Management Overview.
You can tailor both workflows to your specific business environment.
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