Concepts and Processes → Serena Work Center Overview → Key Metrics → Service Management Views
Service management views are available when the Service Mgmt application group is pinned to the Work Center toolbar and is selected.
Each application in the Service Mgmt application group contains activity views that show items that the current user is responsible for, along with all active items in that process app.
In addition, Dashboard views are provided for each application, as described in the following sections:
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