Key Metrics

Service Manager provides several views into your ITSM activities. Views are organized by application group, as described in the following sections.

Two types of views are provided:

Dashboard Views
Contain reports and external Web pages.
Activity Views
Contain feeds that show either all items or items owned by the user who is logged in.

Note: The default views cannot be deleted, but feeds can be added to the default views. For guidance, refer to the Work Center online help.