Administration → Serena Service Manager → Common Customizations → Customizing the Process Apps → Customizing Change Management
You can modify the risk calculator and survey so that it reflects your company's processes. This topic describes how to do this.
You can modify the risk survey and calculator, such as the risk level thresholds, the questions, or the weightings of the answers. The modifications are performed in SBM Composer, and then deployed to your server.
AddChangeCallback("ESTIMATED_EFFORT", funcLinkEstimatedEffort); AddChangeCallback("RISK_ANALYSIS_Q1", funcAnalysisCompleted); AddChangeCallback("RISK_ANALYSIS_Q2", funcAnalysisCompleted); AddChangeCallback("RISK_ANALYSIS_Q3", funcAnalysisCompleted); AddChangeCallback("RISK_ANALYSIS_Q4", funcAnalysisCompleted); AddChangeCallback("RISK_ANALYSIS_Q5", funcAnalysisCompleted); AddChangeCallback("NEW_FIELD_NAME", funcAnalysisCompleted);
For more information on working with fields, refer to the SBM Composer Guide.
Impact analysis uses an Impact Level field value to determine how a change item is routed. This value is based on the threshold into which an impact analysis score falls. The thresholds are defined in application variables in SBM Composer, but can be overridden using SBM Application Administrator. The default thresholds follow:
To change the default thresholds:
For details on this feature, refer to 3. RFC Impact Analysis.
Change Management is designed with the assumption that implementation steps vary between companies, and that the steps will be tailored according to the company's processes.
Copyright © 2012–2015 Serena Software, Inc. All rights reserved.