Concepts and Processes → Serena Work Center Overview → Application Groups
Service Mgmt — Manages incidents, problems, changes, and configurations:
Each application group provides key metrics through a set of dashboard and activity views, as described in Key Metrics.
When users create their own views or add shared views to their menus, they can choose to organize the view under any of the applications in the Service Mgmt or Service Requests application groups.
For best results, users should "pin"' the application groups to their Work Center toolbar.
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