Troubleshooting Localization

The default SLS locale that is used for the Request Center snapshots is (en_US). Any string changes that users attempt to make to user defined objects in Request Center are made to this default locale. This means:

• If a user attempts to edit strings in Request Center and his or her locale is not the default SLS locale (en_US), but translated strings have been added to the system, a warning icon appears with hover-text stating that any changes will be made to the default locale; not the locale that the user has selected in his or her user profile. If the user has selected the French locale and wants to modify the French strings, he or she must use Application Administrator to edit the French strings that have been imported or added.
• Even if the system locale in SBM System Administrator is not set to English (United States), string changes in Request Center are made to the default locale that is used for the Request Center snapshots (which is en_US), and not the locale that is selected in SBM System Administrator. If the system locale in SBM System Administrator is set to French, and users want to translate strings into French, they must do so using Application Administrator.
• On-premise – If any localization overrides are used in Application Administrator, those values appear throughout Request Center; however, any string changes that users make in Request Center affect the default locale (en_US) values, and not the overridden values. If users want to update the overridden value, they must do so using Application Administrator.

  On-demand – String changes that users make in Request Center always affect the overridden values, and not the default values (which are always empty). Administrators can only modify strings in the Override column in Application Administrator.

In addition, if you have translated strings for a language and your users select a related language (locale), the system falls back to the translated strings for that language if the language (locale) is not used. This means users who select French (Belgium) will see translated strings for French if French (Belgium) is not used as a locale for translated strings in Application Administrator.