Administration → Serena Request Center → Configuring Request Center → Translating Strings for User Defined Objects → Troubleshooting Localization
The default SLS locale that is used for the Request Center snapshots is (en_US). Any string changes that users attempt to make to user defined objects in Request Center are made to this default locale. This means:
On-demand – String changes that users make in Request Center always affect the overridden values, and not the default values (which are always empty). Administrators can only modify strings in the Override column in Application Administrator.
In addition, if you have translated strings for a language and your users select a related language (locale), the system falls back to the translated strings for that language if the language (locale) is not used. This means users who select French (Belgium) will see translated strings for French if French (Belgium) is not used as a locale for translated strings in Application Administrator.
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