Translating Strings for User Defined Objects

Administrators can use the Localization feature in Application Administrator to translate strings for the following user defined objects in Request Center. Strings that are available for localization are listed below, followed by the corresponding section in Application Administrator in parenthesis.

Request Center Properties

Banner title (SRC Catalog property "title")
Contact info title (SRC Catalog property "contactinfo_title")
Contact info content (SRC Catalog property "contactinfo_content")

Categories and Category Containers

Name (SRC Category Name)
Description (SRC Category Description)

Services

Name (SRC Service Name)
Description (SRC Service Description)
Summary (SRC Service Summary)
Charge back (SRC Service Property "chargeback")
SLA summary / Alternative SLA summary (SRC Service Property "service level")

In addition, you can use the Localization feature to override the default labels, messages, and strings for objects that are not user-defined. These appear under the Request Center category in Application Administrator.

To begin, log in to Application Administrator as a user with Remote Administration privilege (or as a member of the Administrator group if on-demand), and then open the Localization feature. Use one of the following methods to translate the default English (United States) strings into another language:

Importing a Translated XML File
Ideal for sending strings to a translation vendor or for translating all default strings at one time. See Translating Strings Using XML.
Translating Strings Directly in Application Administrator
Recommended for users who are more comfortable working in an interface than in an XML file or when you are translating a small number of strings. See Translating Strings in Application Administrator.

When translation is complete, users who select the locale for the translated version will see the translated strings.

If you add locales in the Predefined Locales tab in Application Administrator before installing or upgrading SSM to 5.2.1, strings are created with default values automatically on the Values page for each predefined locale, and those locales are also available on the Export page. This enables you to export strings to XML using a predefined locale, which means you do not need to use search and replace to alter the <locale> values in the XML file.