The
Requests view uses an
SBM Listing
or Multi-Table report to return requests.
You can use the provided
Request Center - My
Requests report, which returns items submitted by the logged-in user that
were modified in the past 30 days.
You can also choose a custom report for the
Requests
view, as long as you follow the criteria in
Requests Report Criteria.
To customize the
Requests
view:
- Select
Customize | Requests.
- Choose from the available options (which change depending on the
detected process apps):
- Request Center default, which uses the
Request Center - My Requests contained in the
Service Desk snapshot shipped with
Request Center.
- Other Report, which allows you to search
for and select a custom Listing or Multi-Table report. Reports are only
available if they meet the criteria listed in
Requests Report Criteria.
- Select the
Use first six report columns to control the headers in the
Requests
view. The first six columns use the same order as specified in the
Select Columns to Display setting in the report you select to
return requests.
Note: The report must contain the system fields as noted in the
following section because they are used for sorting items. The system fields
can appear after the six fields you choose as column headers.
Requests Report Criteria
Reports must meet the following criteria before you can add them to
the
Requests view.
- Report Type
You can choose a single pre-defined Listing report or a
Multi-Table report. Multi-Table reports are recommended if you want to return
requests from multiple applications.
- Privilege Category
You cannot select a private report. Also, be sure to verify that
all
Request Center users have
access to run the reports and view report results. For example, If you add the
report at the Base Project level, users may not see results in their
Request Center view.
- Required System fields as display columns
The following system fields must be set as display columns or the
report will not be available for the b view.
- Last Modified Date
- Owner
- Submit Date
- Title
- Search Filter
- Query-at-Runtime parameters are not allowed.
- Calculation columns are not allowed.
- Optionally, use a "Submitter contains any current user"
condition to only return items submitted by the user who is logged in.
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