Concepts and Processes → Serena Request Center Overview → About Request Center → Knowledge Center
Knowledge Center is the online interface into the Knowledge Management system. To access Knowledge Center, log into Request Center and select the Knowledge tab.
All SBM users have privileges to view and comment on public articles. Other articles are visible to you based on visibility settings made by contributors.For details, refer to Using Knowledge Center Articles.
Typically, articles are added by service desk technicians as they resolve incidents, problems, and service requests.
For details, refer to Managing Knowledge Center Articles
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