Administration → Serena Request Center → Configuring Request Center → Configuring the Knowledge View → Creating Article Templates
Knowledge Management includes a standard article template that by default contains a single section and formatting for the Section 1 label. An HTML editor is available so that article contributors can format article content.
To ease the article creation process, users who are assigned to any Knowledge Management role can create custom templates and associate them with different article types. Templates are primary items submitted into the Knowledge Management - Templates project. Once submitted, they are available for articles.
Once you create custom article templates, you can set them as default templates for projects. For details, refer to Creating Default Templates.
To create custom article templates:
Used to name your template.
Used to associate the template with the article type. When contributors load a template for an article, the list of available templates is based on the article type. For details on creating article types, refer to Managing Article Types.
Used to describe your template.
Used to provide a default label and formatting for articles based on the template.
Used to provide default content and formatting for articles based on the template.
By default, active templates are available to associate with articles. To remove a template, use the "Inactivate" transition.
By default, article temples have a single section. You can add multiple sections.
To add sections to all article templates:
You can create default templates are associated with a specific project. For example, you can create a project for all "How To" articles, then assign a default template for all articles submitted into that project.
To create a default template:
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