Post-Installation Tasks → Troubleshooting → General Troubleshooting Tips
Following are ways to get started troubleshooting Release Control.
Several issues are listed in this documentation and in the Release Notes. Search the Documentation Center using keywords and drill down to search specific documents to help resolve your issue.
If you cannot find your issue mentioned by searching the documentation set, try searching the Knowledgebase.
If you cannot determine the cause of a failure, you can view the rlc.log file to see more information.
To view the log file:
C:\Program Files\Serena\SBM\Common\Tomcat 7.0\server\default\logs
Try to think of recent system changes that may be causing issues.
If so, ensure you are using compatible versions. See the link to the platform matrix in the Release Notes About this Release page on the Documentation Center.
If so, ensure you have followed the upgrade instructions carefully. See the Release Notes Upgrades page on the Documentation Center.
If so, ensure you can connect to it outside of Release Control. See Troubleshooting Plugin Configuration Issues.
If so, ensure you are using compatible versions. See Troubleshooting Plugin Configuration Issues.
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