ServiceNow Actions Configuration Details

ServiceNow Actions configurations enable you to execute ServiceNow actions using Release Control tasks.

You must create a separate configuration for each ServiceNow table that you want to access.

Note: ServiceNow is highly configurable. In the configuration, you map ServiceNow fields to the somewhat generic Release Control fields, and the field values are populated directly from your ServiceNow implementation during use.

Field Descriptions

The field descriptions are included in the UI. While creating or editing a configuration, point to a field name to view its description.

Most of the available fields for this configuration are defined at the base configuration level. Additional fields are described in the following table.

Important: The example fields given here may not be in your ServiceNow table.

Field	Description	Example Values
Fields for Update Item*	Enter ServiceNow table entries to map to choice fields to use when updating ServiceNow items through Release Control. Supported field types are: text, number, choice, boolean, date, and user. Fields listed here are automatically treated as `select` format and must be specified in ServiceNow Choices. ** You can use reference fields using the format `referenceField.fieldName`. For example, `cmdb_ci.name` to get the Name field of the related Configuration Item.	state, reason, category, priority, risk, scope, requested_by, assignment_group, assigned_to, request_by_date,start_date, end_date, work_start, work_end, cab_required, cab_delegate
Fields for Check Item*	Enter ServiceNow table entries to map to choice fields to use when checking ServiceNow item information through Release Control. Supported field types are: text, number, choices, boolean, date, user, and reference. When accessing a field in a reference table, only text, number, choice, and boolean fields are supported. Fields listed here are automatically treated as `select` format and must be specified in ServiceNow Choices. ** You can use reference fields using the format `referenceField.fieldName`. For example, `cmdb_ci.name` to get the Name field of the related Configuration Item.	state,priority,start_date,end_date,work_start,work_end
Polling Interval for Check Item	Tells the job polling system at what intervals to check the ServiceNow item, in seconds. The default polling interval for newly-added configurations is 60 seconds.	60
Action Filter	Specify a comma-separated list of available actions that can be executed	checkItemGeneric, checkItemDates, updateRequest
Default Values for Check Item	Specify default values for the Check Item action	success: successValue, failure: failureValue, field: refName.fieldName

* The fields entered must be in the table entered in the Table field. The default custom column fields for ServiceNow don't need to be included. See Custom Column Fields for ServiceNow. For information on displaying these fields in collection lists, see Displaying ServiceNow Fields in Collection Columns.

** Fields in select format must be specified in Choices in the ServiceNow UI. Choices specified in ServiceNow can be distributed across different tables, but Release Control loads only those choices that are in the table specified in the configuration Table field.

Related Topics

ServiceNow Base Configuration Details

Adding Action and Item Configurations

Updating Plugin Configuration Details