Configuring Tasks to Update Items

After a ServiceNow Actions configuration has been added or updated as needed, you can create tasks to update ServiceNow requests.

To create a deployment task to update a request:

In a deployable release train or release package, select the Deployment Tasks tab.
Click Edit Deployment Tasks.
Click the + icon to add a deployment task.
Select a ServiceNow Actions configuration.
Select Update Item.

Limitation: If fields cannot be updated in ServiceNow, update tasks will be marked as completed. This is true even if it is because the fields are marked as read only and regardless of whether changes were actually made in ServiceNow. As long as ServiceNow returns an successful status, the task is considered successfully completed.

The fields that are displayed are described in the following table.

Field	Description	Example Values
Item	Click the link icon beside the field to select the ServiceNow item that you want to update. Use available items: Select requests that have already been added. Use available configurations: Search for existing requests or create new ones. This uses the ServiceNow Item configuration. See Associating ServiceNow Items with Requests and Creating ServiceNow Items.	Note: If you select more than one item in the search results, only the first one will be associated with the deployment task.
Environment	Select each environment in which you want to execute the task. These are the environments configured in the deployment path. For example, Dev, Test, and Prod.
Fields	Select from the list of fields. These are populated by the Fields for Update Item defined in the configuration. See ServiceNow Actions Configuration Details.
<additional fields>	Fill out the fields that appear based on the selections. Requirements for these come from their ServiceNow definitions.
Schedule Options	Select the schedule option and fill out the additional fields that open based on your selection. Options include the following: None Specific Time Opportunity Window Time Window Delay Hold Until Released