ServiceNow Plugin → ServiceNow Plugin Configuration Overview → ServiceNow Actions Configuration Details
ServiceNow Actions configurations enable you to execute ServiceNow actions using Release Control tasks.
You must create a separate configuration for each ServiceNow table that you want to access.
Field Descriptions
The field descriptions are included in the UI. While creating or editing a configuration, point to a field name to view its description.
Most of the available fields for this configuration are defined at the base configuration level. Additional fields are described in the following table.
Field | Description | Example Values |
---|---|---|
Fields for Update Item* | Enter ServiceNow table entries to map to choice fields to use when updating ServiceNow items through Release Control. Fields listed here are automatically treated as select format and must be specified in ServiceNow Choices. ** | state, reason, category, priority, risk, scope, requested_by, assignment_group, assigned_to, request_by_date,start_date, end_date, work_start, work_end, cab_required, cab_delegate |
Fields for Check Item* | Enter ServiceNow table entries to map to choice fields to use when checking ServiceNow item information through Release Control. Fields listed here are automatically treated as select format and must be specified in ServiceNow Choices. ** | state, priority |
Polling Interval for Check Item | Tells the job polling system at what intervals to check the ServiceNow item, in seconds. The default polling interval for newly-added configurations is 60 seconds. | 60 |
* The fields entered must be in the table entered in the Table field. The default custom column fields for ServiceNow don't need to be included. See Custom Column Fields for ServiceNow. For information on displaying these fields in collection lists, see Displaying ServiceNow Fields in Collection Columns.
** Fields in select format must be specified in Choices in the ServiceNow UI. Choices specified in ServiceNow can be distributed across different tables, but Release Control loads only those choices that are in the table specified in the configuration Table field.
Related Topics
ServiceNow Base Configuration Details
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