ServiceNow Plugin Configuration Overview

Through the ServiceNow plugin, you can associate ServiceNow items with requests and execute ServiceNow actions through deployment tasks.

Before you can use the ServiceNow plugin, an administrator must do the following:

• Install and add the plugin. See Preparing the Plugins.
• Add one or more configurations of the plugin. See Adding Plugin Configurations and the example ServiceNow plugin configuration described in the following table.
• Configure custom column fields to display appropriate data for ServiceNow requests. See Displaying ServiceNow Fields in Collection Columns.

See the following for more details.

• ServiceNow Item Configuration Details
• ServiceNow Actions Configuration Details
• Displaying ServiceNow Fields in Collection Columns