ServiceNow Plugin → ServiceNow Plugin Configuration Overview → ServiceNow Item Configuration Details
ServiceNow item configurations enable you to associate items in ServiceNow projects with Release Control requests.
You must create a separate configuration for each ServiceNow table that you want to access.
Field Descriptions
The field descriptions are included in the UI. While creating or editing a base or configuration, point to a field name to view its description.
A few fields that may need additional explanation are described in the following table.
Field | Description | Example Values |
---|---|---|
ServiceNow URL | URL to the ServiceNow server, in the format of https://<instance_name>.service-now.com | https://demo001.service-now.com |
Table | Specify a ServiceNow table to make available
for searching.
Use a colon to separate table name and display name. For example: problem:Problem Tip: See
the ServiceNow wiki Tables and Classes
topic to find the exact table names.
Note: A table that has an extension will also return all child
items.
Tables are used in conjunction with the Field List and custom columns to display additional ServiceNow fields in Release Control. See Displaying ServiceNow Fields in Collection Columns. |
change_request:Change Request |
Result Limit | Result limit for find requests action | 300 |
System User Time Zone Name |
Enter a time zone name compatible with the Java API, as specified in the Time zone field in the ServiceNow system user profile. If it is not provided, the default time zone for the Release Control server will be used. |
America/Los_Angeles |
System User Date Time Format | Specify the date and time format that is in the Date format field in your ServiceNow system user profile. This enables Release Control to correctly handle date time fields from ServiceNow. | yyyy-MM-dd HH:mm:ss |
Title Field* | Enter ServiceNow table entries to map to Title so that it can be displayed in Release Control. | number |
Name Field* | Enter ServiceNow table entries to map to Name so that it can be displayed in Release Control. | short_description |
Description Field* | Enter ServiceNow table entries to map to Description so that it can be displayed in Release Control. | description |
Custom Fields* | Specify a comma-delimited list of fields to
retrieve from the ServiceNow table listed in the
Table field. For date and time fields
specify
DATETIME format delimited by a colon.
Selection fields must be specified in ServiceNow Choices. ** |
state,active,category,priority,assigned_to |
Text Fields for Search | Enter ServiceNow table entries to map to text fields to use when searching for items to associate with Release Control. | number,short_description,description |
Choice Field for Search* | Specify a field from the ServiceNow table to use when searching Choice field selections. This is used when adding or editing requests. This field is automatically treated as select format and must have Choices specified in ServiceNow. ** | state |
Fields for Create Item* | Enter ServiceNow table entries to map to fields to use when creating ServiceNow items through Release Control. | state,reason,type,category,priority,risk,scope,requested_by,requested_by_date,assignment_group,assigned_to,start_date,end_date,work_start,work_end,cab_required,cab_delegate |
* The fields entered must be in the table entered in the Table field. The default custom column fields for ServiceNow don't need to be included. See Custom Column Fields for ServiceNow. For information on displaying these fields in collection lists, see Displaying ServiceNow Fields in Collection Columns.
** Fields in select format must be specified in Choices in the ServiceNow UI. Choices specified in ServiceNow can be distributed across different tables, but Release Control loads only those choices that are in the table specified in the configuration Table field.
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