If you use Serena Service Manager (SSM) to provide requests for change (RFCs), you must configure the required information in SSM. That information includes:
Projects
Items, such as change requests
What Can You Change?
You can add or change the above information in SSM, but not in Serena Release Manager. The only things that change in SSM from Serena Release Manager should be a result of automations built into the release train workflow in relation to associated RFCs.
What is the Impact?
SSM items, such as change requests, appear in the Release Train dialog box. If you change or add items, this may impact the list of items the users see when they select RFCs for an application release.
How Do You Change It?
SSM administrators should change information in SSM according to the SSM and SBM documentation.
Documentation References
Complete documentation on submitting and actioning SSM change requests is in the Serena Service Manager ITIL Guide in "Change Management".
Complete documentation on configuring SBM projects is in the Serena Business Manager Application Administrator Guide in "About Projects".
Complete documentation on submitting items into SBM projects is in the Serena Business Manager System User’s Guide in "Working with Primary Items".
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