Configuring Access to Requests for Change

The default Request for Change (RFC) provider connection provides an integration between an RFC in Serena Release Manager and a related change request in Serena Service Manager.

This section tells how to configure RFC access from Serena Service Manager. For information on customizing your Serena Release Manager implementation to use providers for RFCs other than Serena Service Manager, see Adding Provider Connections .

The designation of RFC provider information is divided into two steps as follows:

  1. Designating the Details for Each RFC Provider

  2. Telling Release Manager Which RFC Providers to Use