Designating the Details for Each RFC Provider

You should give the connection details for each RFC provider in separate properties file for each instance. This keeps the details separate from the selection, and helps with maintenance and security.

To designate details for each RFC provider:

  1. Navigate to the Serena Release Manager common Tomcat Web server classes folder. For example:

    C:\Program Files\Serena\common\tomcat\6.0\webapps\rlm\WEB-INF\classes

  2. Open one of your provider’s properties files. For example:

  3. The details are unique for each properties file, and variables and parameters are defined in the implementation for the provider. See Adding Provider Connections  for details if you plan to use a provider other than Serena Service Manager for RFCs.

    For example settings for the default Serena Service Manager properties files, see the following examples.

  4. After updating the provider properties files, restart the Serena common Tomcat service.

Designating RFC Provider Details for Serena Service Manager (SSM)


Set the SSM provider details for RFCs. This example sets the values needed to retrieve requests for change from the SSM sample database.

# rfc provider definitions

itsm.provider.description=ITSM Request Provider for Change system




# itsm.table.tableName=UIM_INCIDENTS






itsm.defaultState=Approved Changes, Approved



NOTE  If you are using SSM as your RFC provider, see the following related documentation: