Resolving an escalated issue

Once a resolution to an escalated issue is found, the escalated issue can be resolved.

To resolve an escalated issue

  1. Open the Projects module.
  2. Select an item.
  3. Select the Issues tab.
  4. Click an escalated issue.
  5. In the lower pane, select the Summary tab.
  6. From Status, select Resolved.
  7. Click Save Save.