Upgrading Issues

Reports not Updated on Upgrade (DEF221885)

Some reports for Release 4.0, that have been updated from the previous release, do not override the previous versions that are referenced in the process apps after performing an upgrade. These are:

Process Application

Report name

Reference Name

Dev Change Request

CR(s) associated to this Dev Package

CR4DP

Dev Change Request

CR(s) associated to this Project

CR4Proj

Development Packages

Dev Package(s) associated with this Project

DP4Proj

Dev Tasks

Task(s) associated with this CR

Task4CR

Dev Tasks

CM Task(s) associated with this Dev Package

Task4DP

To resolve this issue, perform one of the following actions:

ZMF Dev Tasks are shown in Dimensions CM Dev Package (DEF224942)

If you have a project that has both Dimensions CM and ZMF selected as providers, there is a problem whereby ZMF dev tasks are displayed on the Associated Tasks tab of the Dev Package view if you have upgraded from a previous version of Development Manager.

The solution to this problem is to delete the report "Task(s) associated to this dev package" from the Dev Tasks application before promoting the Release 4.0 process apps.

Create Dev CR Button not Appearing After Upgrade

There is a problem where, after upgrading to DVM 4.0 from a previous version, the Create Dev CR button does not appear on the Change Requests tab for an ALM project. This can be remedied by using the following steps:

  1. Open SBM Composer.

  2. Deploy the Dev Change Requests process app.

  3. Deploy the ALM Projects process app.

Error Promoting Dev Change Requests Snapshot (DEF217760)

On promoting the Dev Change Requests snapshot after upgrading to DVM 4.0 from a previous version, the promotion may fail with the following error appearing in the log file:

Import: Incoming project already exists at this level. Name: 'Dev Change Requests Project', Existing UUID: '60b85e4d-b11a-47c8-9f2c-66674945a733

The solution is to select None for Projects on the Entities page of the Promote wizard.

Promoting Snapshots Fails after Upgrade to DVM 4.0 (DEF216946)

When performing an upgrade to Development Manager 4.0, promoting snapshots may fail with an error in the log file such as:

ERROR -- Cannot deploy BPEL definition for process model alf/9c629f6d-0686-41d5-a41a-1c079ba973fa/ - 500: could not execute query. ORA-00923: FROM keyword not found where expected.

Failed to complete the deployment to server "Default BPEL Server" at 4/23/12 12:18 PM.

The following steps should resolve the problem:

  1. Open SBM Configurator.

  2. Restart the Serena Common JBOSS service.

  3. Do one of the following:

    Make sure that the file:

    C:\Program Files\Serena\SBM\Common\jboss405\server\default\log\sbm_oe_health.log

    Doesn't contain any errors.

    1. Select Diagnostics

    2. Click the Diagnostic Tests button.

    3. Select Orchestration Engine complex health test.

    4. Click the Run Selected Tests button.

  4. If there are errors found from either of the above, stop and restart Serena Common JBOSS.

  5. Promote the snapshots.

Installation Interrupted Error on Upgrade when an Already Installed Component is deselected (DEF212478)

If upgrading an installation and deselecting an option that was previously installed, the installer fails. You will need to run the installer without deselecting an already installed component.

Upgrading of the QCC Connector

If you have updated your version of SBM since the last time you installed the Serena Connector for Quality Center, you must uninstall the existing version of the QC Connector before running the installer for Serena ALM 4.0.

This is because the QC Connector is installed against a specific version of SBM. If the SBM version entered during the install of the QC Connector as part of ALM 4.0 does not match that entered during the original installation of the QC Connector, the upgrade does not take place.