Administration → Agent Connectivity Status Checks → Configuring the Agent-Initiated Agent Status Check
Keepalive messages are enabled by default on agents. These messages are used by ActiveMQ to keep the connection between an agent and a server (or relay) open. You can configure a server to respond to those messages and update agent status accordingly.
To configure an agent-initiated status check:
Turns the agent status tracker on or off. Default: false
Specifies how often to initiate scheduled agent status verifications (in seconds). Default: 60
Specifies the timeout period (in seconds) to bring an agent online after it is connected. If this timeout is reached and the agent is not online, the server re-sends a connectivity test and waits for another timeout. This process is repeated until the agent goes online. Default: 150
Specifies the maximum average number of agents in a connection queue. If there are more agents than specified, agent status checks do not run until the average number goes below the specified value. Default: 20
|busyCountPeriodInMs||Specifies the number of milliseconds for the time period when the average is calculated for busyWhenQueueSizeIsHigherThen. Default: 2500|
Example Agent Status Tracker Settings
Example settings for agent status check options in the da_config.xml file.
<agentStatusTracker> <enabled>true</enabled> <verificationPeriodInSec>60</verificationPeriodInSec> <bringingOnlineTimeoutInSec>150</bringingOnlineTimeoutInSec> <busyWhenQueueSizeIsHigherThen>20</busyWhenQueueSizeIsHigherThen> <busyCountPeriodInMs>2500</busyCountPeriodInMs> </agentStatusTracker>
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