Management → Managing Resources → Managing Agents and Agent Pools → Assigning Notification Schemes to Agents

Assigning Notification Schemes to Agents

If you want to send email notifications to appropriate personnel when agents go offline, you can configure and assign notification schemes to specific agents.

For details on configuring notification schemes See Configuring Email Notifications .

To assign a notification scheme to an agent:

  1. Navigate to Management > Resources.
  2. In the selection box, select Agents / Pools.
  3. Click the edit icon beside the agent for which you want to send notifications.
  4. In the Notification Scheme field, select the scheme you configured for this purpose.

Copyright © 2011–2019 Micro Focus or one of its affiliates. All rights reserved.