Data Collection FAQ

Following are some frequently asked questions on the data collected.

1. How does Serena collect information?

   If authorized through the data collection option, your Deployment Automation server automatically collects Deployment Automation usage data and sends that information to the Serena data collection server. It also suggests server and agent upgrades for which your implementation is eligible. See Suggestions for Upgrade.

2. What information does it collect?

   For information on user statistics collected, see Data Collected. For information on global server and agent upgrade eligibility, see Upgrade Eligibility Information Collected.

3. Who can see the data that is collected?

   This server is stored on a Serena data collection server and is visible only to authorized Serena employees.

4. Will it collect information if I say No?

   Serena only collects statistics for users who authorize it to do so by clicking Yes when prompted at login, or by selecting the Allow Data Collection check box in their user profile Preferences. However, if any user agrees to data collection, Serena will detect server and agent data for upgrade eligibility suggestions.

5. How often will it collect information?

   Data is collected for each user's usage and sent to the data collection server once a week.

6. Will it slow down my server?

   Since the data collection happens only once a week and sends only a limited amount of data, you should notice no performance degradation on your server as a result of this.

7. Can I turn it off if I said Yes?

   If you click Yes, then change your mind later, you can turn it off at any time through Preferences in your user profile.

8. Can I turn off the reminder?

   If you click Ask again later, you will be reminded weekly. To turn off the reminder, you can simply answer No the next time you are reminded.

9. Will it save my personal information?

   No, the data is sent anonymously and contains encoded information. Although each user must authorize the sending of the data on his or her behalf, the data sent doesn't contain any identifying information that could be used to tie the sessions back to a particular user ID or IP address.

10. Why does it collect my IP address?

    The IP address of your Deployment Automation server may be used by Serena for statistical roll-up of information over time to determine numbers of servers being used as single servers or active-active configurations.

11. Is it secure?

    Yes, the connection sends data to a secure Serena server. It collects information about the use of Deployment Automation only for the particular users who authorized it. It does not collect or send usage information for individual Deployment Automation users other than the ones who have authorized it.

12. What will Serena use it for?

    Serena will use the information to help improve Deployment Automation. By understanding how our users work with Deployment Automation, we can prioritize the most-used areas of the product for enhancements and maintenance.

13. Will Serena sell the data?

    Serena will not sell the data. It will be used only as stated.