ServiceNow Plug-in

ServiceNow provides cloud-based services that automate IT operations.

The ServiceNow Change Management plug-in enables Deployment Automation to check approvals and set the status of change requests by interacting with the Configuration Management Database (CMDB).

In the Process Editor Available Plug-in Steps, navigate to ITSM Process > ServiceNow.

This plug-in has the following steps for you to add to your processes:

• Check Approval Status
• Check Change Request Status
• Set Change Request Status
• Check Change Request’s Child Tasks Statuses
• Update Tasks Statuses
• Insert Row Into CMDB Table
• Delete Row From CMDB Table
• Delete Multiple Rows From CMDB Table

For information about ServiceNow, see http://www.servicenow.com/.