Statistics FAQ

Following are some frequently asked questions on the instrumentation statistics collected.

1. How does Serena collect information?

   If you click Yes to allow tracking, this authorizes the Deployment Automation server to automatically collect Deployment Automation usage statistics and send that information to the Deployment Automation statistics server.

2. What information does it collect?

   For information on statistics collected, see Statistics Collected.

3. Who can see the data that is collected?

   This server is stored on a Serena statistics server and is visible only to authorized Serena employees.

4. Will it collect information if I say No?

   No, it only collects data for users who authorize it to do so by clicking Yes.

5. How often will it collect information?

   Statistics are collected for each user's usage and sent to the statistics server once a week.

6. Will it slow down my server?

   Since the data collection happens only once a week and sends only a limited amount of data, you should notice no performance degradation on your server as a result of this.

7. Can I turn it off if I said Yes?

   If you click Yes, then change your mind later, you can turn it off at any time through Settings in your user profile.

8. Can I turn off the reminder?

   If you click Remind Me Later, you will be reminded weekly. To turn off the reminder, you can simply answer No the next time you are reminded.

9. Will it save my personal information?

   No, it saves statistics that are sent anonymously and contain encoded information. Although each user must authorize the sending of the data on his or her behalf, the data sent doesn't contain any information that could be used to tie the sessions back to a particular user ID, IP address, or other identifying information.

10. Why does it collect my IP address?

    The IP address of the Deployment Automation server may be used by Serena for statistical roll-up of information over time to determine numbers of servers being used as single servers or active-active configurations.

11. Is it secure?

    Yes, the connection sends statistics to a secure Serena statistics server. It collects information about the use of Serena Deployment Automation only for the particular users who authorized it. It does not collect or send information for Deployment Automation users other than the ones who have authorized it.

12. What will Serena use it for?

    Serena will use the information to help improve Deployment Automation. By understanding how our users work with Deployment Automation, we can prioritize the most-used areas of the product for enhancements and maintenance.

13. Will Serena sell the data?

    Serena will not sell the data. It will be used only as stated.