Service Manager → Implementation → Serena Request Center → Preparing Applications for Use → Enabling Notifications
Notifications keep users and staff aware of changes to items. These notifications are contained in the application snapshots that were promoted during installation.
After the snapshots have been promoted, the administrator must allow users to subscribe to the notifications. This is set for each notification in the SBM Application Administrator. User or an administrator can then subscribe the users to the notifications.
Users manage subscriptions on the Notifications tab of their User Profile, where they can subscribe or unsubscribe to notifications after they have been allowed to subscribe to them.
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